Frequently Asked Questions

Everything you need to know about Element Brooklyn skincare.

Are Element Brooklyn products cruelty-free?

Yes, all our products are 100% cruelty-free and vegan. We never test on animals, and we ensure our ingredient suppliers adhere to the same ethical standards.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our Brooklyn warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, minus shipping costs, within 30 days of delivery.

Are your glass bottles recyclable?

Sustainability is at our core. All Element Brooklyn glass containers are fully recyclable. We encourage you to rinse them out and remove the pumps before placing them in your recycling bin.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to bring Element Brooklyn to more countries soon. Stay tuned to our newsletter for updates.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.